Last updated: October 4, 2026
At Castelli New York, every order ships free within the United States. Below is everything you need to know about how and when your order arrives.
Where we ship
We currently ship to all 50 US states. Orders to Alaska and Hawaii may need 2–5 extra business days in transit. We do not ship internationally, and we are unable to deliver to APO/FPO/DPO military addresses.
Shipping cost
Shipping is free on all orders, with no minimum purchase.
Delivery times
| Order processing | 1–3 business days (Monday to Friday) |
| Transit | 5–9 business days (Monday to Friday) |
| Total estimated delivery | 6–12 business days (Monday to Friday) |
| Order cutoff | 12:00 PM Eastern Time (ET) |
Business days are Monday to Friday, excluding US federal holidays. Orders placed after the cutoff time, or on weekends and holidays, begin processing the next business day. Orders are shipped from our fulfillment partners.
Delivery times are estimates. During peak seasons, sales events, or severe weather, deliveries may take slightly longer; we will email you if your order is delayed.
Order tracking
Once your order ships, you will receive an email with your tracking number. You can follow your package anytime on our Track your order page. If your order contains several items, they may arrive in separate packages, each with its own tracking number.
Duties and taxes
All orders are delivered within the US with no extra duties or customs fees charged to you at delivery. Applicable sales tax is calculated and shown at checkout.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, or after failed delivery attempts, we will contact you to arrange reshipment; reshipping costs may apply.
Lost or damaged packages
If your tracking shows no movement for 7 business days, your package is marked delivered but you have not received it, or it arrives damaged, email us at info@castelli-newyork.com with your order number. We will work with the carrier and send a replacement or refund if the package cannot be recovered.
Changes to this policy
We may update this Shipping policy from time to time. The latest version is always available on this page.
Contact Information
Store name: Castelli New York
Company name: Philicom LLC
Business address: 30 North Gould Street, STE 5643, Sheridan, WY 82801, United States
EIN: 32-0850292
Email: info@castelli-newyork.com
Phone: +1 (917) 695-2861
Contact form: Contact page
Customer service hours: phone Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET); email 7 days a week. We aim to respond to all emails within 24 hours.