Privacy Policy
Last Updated: April 23, 2024
This Privacy Policy describes how Castelli NewYork (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Castelli NewYork.com, or otherwise communicate with us regarding the Site (collectively, the “Services”).
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site with a revised “Last Updated” date.
Information We Collect and Use
To provide the Services, we collect personal information about you from a variety of sources. The information we collect depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to:
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Communicate with you
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Provide and improve our Services
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Comply with applicable laws
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Enforce our Terms and Conditions
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Protect or defend our rights, our Services, and our users
Information You Provide Directly
When you interact with us, you may provide:
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Contact details such as name, address, phone number, and email
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Order information including billing and shipping details, payment confirmation, and contact information
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Account information such as username, password, and security details
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Customer support details, including any information you choose to share with us
Information We Collect Automatically
We may collect information automatically when you use the Services (“Usage Data”), which may include:
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Device and browser information
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Network connection details
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IP address
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Interactions with the Site (such as browsing activity)
Information from Third Parties
We may also receive information about you from:
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Service providers (e.g., payment processors, logistics partners)
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Fraud prevention and security partners
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Marketing and advertising partners
All such information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your information to:
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Provide Products and Services: process payments, fulfill orders, deliver products, handle returns and exchanges, manage accounts, and provide notifications about your purchases.
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Marketing and Promotions: send promotional messages and advertising (email, SMS, or postal mail). You may opt out of marketing at any time.
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Fraud Prevention & Security: detect, investigate, or prevent fraudulent or illegal activity.
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Customer Support: provide assistance and improve our Services.
Cookies
Like many websites, we use cookies and similar technologies to improve your browsing experience, remember preferences, perform analytics, and personalize advertising.
You may disable cookies in your browser, but this may affect functionality or limit certain features of the Services.
Disclosure of Personal Information
We may share your personal information in the following circumstances:
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With trusted third-party vendors and service providers (e.g., IT, shipping, payment processing, customer support).
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With business partners for advertising and promotional purposes.
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Within our company group and affiliates.
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When required by law or legal process.
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In the event of a business transaction (e.g., merger, acquisition, restructuring).
We do not sell personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Retention & Security
We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.
No system is completely secure, but we take appropriate technical and organizational measures to protect your information.
Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
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Right to access and request a copy of the data we hold about you
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Right to request correction or deletion of your data
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Right to restrict or object to processing
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Right to data portability
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Right to withdraw consent (where applicable)
To exercise your rights, please contact us at the details below.
Complaints
If you have concerns about how we handle your data, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your data.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
📧 Email: info@castelli-newyork.com
