Contact Us – We’re Here to Help!

We'd love to hear from you! Whether you have a question about an order, need help with sizing, or simply want to share your thoughts, our support team is here to help. We aim to respond to every email within 24 hours, 7 days a week.

Please don't hesitate to contact us via:

Email: info@castelli-newyork.com
Phone: +1 (917) 695-2861
Contact form: use the form below

When contacting us about an order, please include your order number so we can help you faster.

Business Information

Brand: Castelli New York
Company: Philicom LLC
Business address: 30 North Gould Street, STE 5643, Sheridan, WY 82801, United States
EIN: 32-0850292

Customer Service Hours

Email: 7 days a week, replies within 24 hours
Phone: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

On weekends, email is the fastest way to reach us.

Please note: this is our business address, not a returns address. To return an item, follow the steps in our Return & Refund policy so we can send you the correct return instructions.